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Network Operations Specialist

Company Name:
Hewlett-Packard Company
Hewlett-Packard is a leading global technology services provider delivering business solutions to its clients. The HP Enterprise Services delivers the industry's broadest portfolios of information technology, applications and business process outsourcing services to clients in the manufacturing; financial services; healthcare; communications, media and entertainment; energy; transportation; and consumer and retail industries; and to governments around the world.
Governments turn to HP Enterprise Services area for the mission-focused experience to help reduce costs, streamline processes and operate more efficiently, while improving the quality and value of the services they provide. Our deep experience in the public and private sectors has enabled us to deliver substantial results for a variety of government organizations.
We are currently looking for a Network Operations Specialist to work at Quantico, Virginia . The candidate who fills this position will be a full time employee of HP supporting our NGEN contract.
Specific Job Duties Include:
Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays. 5-9 years of experience required.
Mandatory Requirements:
Must have an active DoD security clearance
Must have one of the following 8570 Certifications:
IAT L 2 certification: GSEC, Security or SCCP (TXS)
ES Certifications:
2 of the following: A , Net or MTA
Education and Experience Required:
High school Diploma or General Equivalency Diploma (GED).
5-9 years experience required.
Knowledge and Skills:
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system
Job: Services
Title: Network Operations Specialist
Location: Virginia-Quantico
Requisition ID: 1365265

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