Enterprise Service Desk Specialist Job

Company Name:
Salary period: Annual
Enterprise Service Desk Specialist needed for a contract opportunity with Yoh's client located in Quantico, VA. This is Potentially Shift Work.
Possession of an active Secret Clearance is required as a condition for employment.
Top Skills Should You Possess:
- Security+ Certification (Minimum Requirement)
- ITILv3 Foundations Cert
What You'll Be Doing:
- High school Diploma or General Equivalency Diploma (GED)
- Five to nine (5-9) years of experience required with at least four (4) years of experience using Remedy.
- Certified in accordance with DODD 8570.1 Information Assurance Technician I.
- Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
- Develop scripts, analyze tailored reports, review and correlate audits, conduct Tier 1 and higher tiered analysis in response to Service Desk escalation
- Monitor tickets to correlate events and incidents for maintaining overall required levels of performance of Information Technology Services.
- Perform patching of ticket management system and perform Remedy System Administration.
What are you waiting for? Apply Now
Recruiter: Jeff Windham
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.
YFS/Aviation: IT & Telecom

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