Network Support Associate

Company Name:
Paladin, Inc.
Reference # : 14-02636 Title : Network Support Associate
Location : Quantico, VA
Position Type : Full Time/Contract
Experience Level : Start Date / End Date : 07/20/2014 / 10/30/2014
Paladin Consulting is currently hiring for a Network Support Associate to join our team working onsite at our client's office located in Quantico, VA.
We work with companies that offer environments for our employees to contribute, learn and advance their career. We understand what's important to you and work to help you accomplish your career goals. Paladin offers excellent and affordable benefits, not to mention a team that works for you. We treat our IT professionals like they are part of the family.
Job Title:Network Support Associate
Work Location:Quantico VA
Length of Position:3 months with probable extensions
Clearance Requirements:Secretwith SSBI started
Certification Requirements: Security+CE and one of these(CompTIA) A+, Network+, Microsoft Technology Associate (MTA) certification.
Hours/Shift:Monday - Friday 7:30am 4:30pm
Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events.
Respond to incidents from triage through resolution, including escalations, where appropriate.
Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
Provide root cause analysis documentation in accordance with Government procedures.
Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
Provide incident notification to Government representatives.
Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays. 5-9 years of experience required.
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